Learning outcomes

Introduction

"Root Cause Analysis (RCA) is a systematic approach used to identify the underlying causes of problems or incidents. By understanding and addressing these root causes, organizations can prevent recurrence, improve processes, and enhance overall efficiency. This course will equip you with the tools and techniques needed to conduct effective RCA, fostering a proactive problem-solving culture within your organization."

 Full Topics

1. **Introduction to Root Cause Analysis**
   - Definition and Importance of RCA
   - Benefits of RCA in Problem-Solving

2. **RCA Process and Steps**
   - Problem Identification
   - Data Collection and Analysis
   - Root Cause Determination
   - Solution Implementation

3. **RCA Tools and Techniques**
   - 5 Whys Analysis
   - Fishbone Diagram (Ishikawa)
   - Failure Modes and Effects Analysis (FMEA)
   - Pareto Chart
   - Scatter Diagram
   - Correlation and Regression Analysis

4. **Understanding the Problem**
   - Problem Definition
   - Scope and Impact Analysis

5. **Data Collection Techniques**
   - Gathering Relevant Data
   - Analyzing Data for Patterns and Trends

6. **Determining Root Causes**
   - Using RCA Tools to Identify Root Causes
   - Hypothesis Verification

7. **Developing and Implementing Solutions**
   - Formulating Effective Corrective Actions
   - Monitoring and Evaluating Solutions

8. **Case Studies and Practical Examples**
   - Real-World Applications of RCA
   - Learning from Successful RCA Examples

9. **Integrating RCA into Organizational Processes**
   - Embedding RCA in Quality Management Systems
   - Continuous Improvement and Operational Excellence

10. **Communication and Reporting**
    - Presenting Findings to Management
    - Writing Comprehensive RCA Reports